RTO Complaints and Appeal Package
$333
This package contains policies, procedures, forms and templates relating to RTO complaints and appeals.
- Complaints and appeals policy
- Complaints and appeals procedure
- Complaints and appeals register
- Complaint form
- Appeal of assessment decision form
- Complaint feedback acknowledgement letter template
- Complaint feedback extension letter template
- Complaint feedback referral letter template
- Complaint advise outcome letter template
- Vexatious complaint response letter template
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$166Add to cartThis package contains policies, procedures, forms and templates relating to training and assessment strategy, industry engagement and more
- Training and Assessment Strategy Template
- Industry Engagement Plan Template
- RTO Validation Schedule Template
- Compliance Plan Template
- Compliance Plan Matrix
- Transition Plan Template
- Internal Audit Programme
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$222Add to cartThis package contains procedures, forms and templates relating to AVETMISS and quality indicator data
- Quality Indicators Reporting Procedure
- AVETMISS Reporting Procedure
- AQTF Learner Questionnaire Form (pdf format)
- AQTF Employer Questionnaire Form (pdf format)
- EDministrate Learner Questionnaire (google form)
- EDministrate Learner Questionnaire Responses (google sheet)
- EDministrate Employer Questionnaire (google form)
- EDministrate Employer Questionnaire Responses (google sheet)